CARS Bug: Window not opening after login

An occasional bug occurs when a user logs into CARS, wherein the application window does not appear after successfully entering credentials.

This occurs more frequently on laptops, and especially when a user’s device is plugged into multiple monitors, a docking station or a projector. It may be due to the application not recognizing that a monitor or display extension has been disconnected.

Follow these steps to try troubleshooting this issue:


  1. Open the CARS application as you normally would. It should appear active on your Start menu bar:

CARS Application Icon

  1. Place your mouse over the icon (do not click), and this should pop up the open instances of CARS. You may not see the exact screen contents (as pictured in the screenshot here), but it will always say "CARS Cloud 11.05.02..." (or whatever the most recent version is) at the top of the window.

a screenshot showing the application pop-up when the cursor is placed over the CARS application icon.

  1. Right-click on the instance (the pop-up window) to open a context menu, like so:


a screenshot of the context menu that appears when the mouse-over pop-up is right-clicked, showing selectable options "Restore", "Maximize" and "Close"

  1. Select "Maximize" - this will force the window to open to the primary display.


If the procedure above has not resolved the issue, you can also try using the Windows Task Viewer:

The Windows Task Viewer Icon

This will bring up all of your active applications in a tile-view. You can right-click on the CARS application (if it appears as a tile) and choose “Show this window on all desktops”.

A screenshot showing the context menu that appears when a task is right-clicked while in Task Viewer mode. The options "Snap left", "Snap right" appear (unchecked) followed by the options "Show this window on all desktops" and "Show windows from this app on all desktops" (both checked), and finally the option to "Close" the context menu.