If you suspect that a Geotab Telematics device is malfunctioning, use the Malfunctioning Telematics Device Guide to help guide you through the process of requesting device support or a replacement device and installation swap, aka Return Merchandise Authorization (RMA).


Before beginning an RMA application, please review the relevant information needed for a successful application. If you are ready to proceed with an RMA application and have prepared the relevant information, you can submit an application using the RMA Form.

Relevant information may include:

  • Year, Make and Model of the vehicle
  • Malfunctioning device's serial number
  • Dates and times of symptoms
  • ELD compliance requirements
  • Location of vehicle and service contacts
  • Battery replacement history
  • Aftermarket modification information or third-party device information (e.g., wheelchair lifts)
  • Device harness information and device removal details


Please note, once a request has been submitted, service to the original device will be cancelled and the equipment is unrecoverable. Please leave the malfunctioning equipment in place until an authorized Geotab technician can be scheduled to perform the replacement.


From initiation to completion, the replacement process can take several weeks (depending on availability of equipment and service providers).