Recalls

SFM is notified when there is a new recall on a vehicle in the Fleet. SFM will in turn, notify the agency of the recall. It is the Fleet Coordinator’s responsibility to ensure the vehicle with an outstanding recall is taken to the dealership to be fixed. Even though there is no charge for the recall work, SFM still must receive an invoice from the dealership showing the recall was completed.

 

Two reports in CARS that can help with recall management are Recalls Not Completed and Recalls Completed.


To run the Recalls Not Completed report (must be done in CARSWeb): 

  1. From the Menu bar, click Customer Reports.

  2. Select Report Selection.

  3. Select Recalls from the Reporting Category dropdown. 

  4. Select Recalls Not Completed in the Report Name box.

  5. Select your respective Cabinet, Dept, and Unit from drop down boxes in the Parameters box. Remember, you can use % as a wildcard to select all.

  6. Tab out of the last field and click Run.


This report can be saved in Excel or as a PDF.




To run the Recalls Completed report (must be done in CARSWeb): 

  1. From the Menu bar, click Customer Reports.

  2. Select Report Selection.

  3. Select Recalls from the Reporting Category dropdown. 

  4. Select Recalls Completed in the Report Name box.

  5. Select your respective Cabinet, Dept, and Unit and the time frame from drop down boxes in the Parameters box. Remember, you can use % as a wildcard to select all.

  6. Tab out of the last field and click Run.


This report can be saved in Excel or as a PDF.